FREQUENTLY ASKED QUESTIONS AND ANSWERS:

Calculation of Claim / Dividend Process:
How has my claim been calculated?
I do not agree with the claim that has been calculated as owing to me?
Why am I not receiving my money back in full?
When can I expect a dividend to be paid?
Why will it take so long to pay a dividend?
I have already received a refund?

Charity:
Which charities will receive the donations? How can I find out more about these charities?
Does my dividend have to be paid to charity?
I do not want my claim to be paid to charity.
What is Gift Aid?

Change of Address:
I have changed my address?
My bank account details have changed?
I do not know if the company had my bank account details.
I have changed my name (marriage/deed poll).
I have received this mailing on behalf of a subscriber who has died.
I have power of attorney over the subscribers affairs.

Set Top Boxes:
I still have my set top box, what can I do with it?
My Set-Top Box isn't working/I can't get any channels/Any other technical queries?

Other:
What happens if I don't return the response form?
Do I need to sign the form?
Can the dividend be paid to someone other than the registered subscriber?

Calculation of Claim / Dividend Process:
How has my claim been calculated?
Your claim has been calculated from company records. The original amount calculated has been increased by 10% to allow for a margin of error in the company's records.

I do not agree with the claim that has been calculated as owing to me?
If you do not agree with the claim that has been calculated you should return the response form detailing what you believe your claim to be and how you have calculated it. Please note that any increase to your claim unless substantial, will result only in a minimal increase to your dividend. Eg: a £50 increase in your claim will equate to an increase of approximately £1. Any such claims must be received within 28 days of the date of the accompanying letter if they are to be considered.

Why am I not receiving my money back in full?
The company is in liquidation and unable to pay its debts in full. Therefore the liquidators must distribute what funds the company has to all creditors equally. All creditors will receive a percentage of their claim, which at present is estimated to be in the region of 1% to 2% (equivalent to 1 to 2 pence for every £ claimed).

When can I expect a dividend to be paid?
Payment of a dividend will not be for some time, potentially not for two years.

Why will it take so long to pay a dividend?
All assets of the company need to be sold before claims can be paid. Investigations are currently being conducted with respect to the company's affairs prior to liquidation. These investigations may potentially lead to increased asset realisations. These investigations need to be completed before calculation of a dividend.

I have already received a refund?
If you have received a refund from another source, you are no longer a creditor of the Company and are not entitled to any further monies. Please return the reply paid envelope indicating who paid you the refund and we will remove you from the mailing list.

Charity:
Which charities will receive the donations? How can I find out more about these charities?
Four charities have been chosen.

The National Society for the Prevention of Cruelty to Children
www.nspcc.org.uk
Tel: 0207 825 2500

Marie Cure Cancer Care
www.mariecurie.org.uk
Tel: 0207 7599 7121

The Royal National Institute of the Blind
www.rnib.org.uk
Tel: 0207 388 1266

Make A Wish
www.make-a-wish.org.uk
Tel: 01483 791800

Does my dividend have to be paid to charity?
No. The dividend is yours and will be sent to you unless you direct us to pay it to charity instead. We are providing the option to donate your dividend to charity due to the low dividend amount which is expected to be paid and the high costs involved in distributing such a small dividend to a large amount of subscribers.

I do not want my claim to be paid to charity.
If you do not wish to have your dividend paid to charity, you do not need to return the response form unless your address details have changed or are going to change. A dividend will be paid to you in due course, but you should be aware that this could be another two years from now.

I would like to donate my dividend to charity, but not to the charities listed, or not all of the charities listed?
Should you not want your dividend distributed to the charities listed, the dividend will be paid to you and you can then deal with it as you wish, including distributing it to another charity.

What is Gift Aid?
If you are a UK taxpayer and choose to donate your dividend to charity, the tax can be claimed back by the charity if you tick the Gift Aid box. This in effect increases the value of the donation by approximately 28 per cent. If you are a higher rate tax payer you should also consider including this on your tax return, as you may be able to claim some more tax relief If you require further details you should consult an independent professional adviser.

Change of Address:
I have changed my address?
Any changes of address should be recorded on the response form and returned in the reply paid envelope, so that your records can be updated.

My bank account details have changed.
Any changes of bank account details should be recorded on the response form.

I do not know if the company had my bank account details.
If you would like for your dividend to be paid to you by direct credit to your bank account and are unsure whether the company had your account details, please complete your bank account details on the response form.

I have changed my name (marriage/deed poll).
If you are returning the response form, please enclose with it a letter advising your new name and evidence of the name change (marriage certificate, deed poll or other document).

I have received this mailing on behalf of a subscriber who has died.
The executor or administrator of the estate should enclose a sealed office copy of the grant of probate, if available, or the death certificate with a covering letter. You can use the reply paid envelope for this. Provided that the necessary documents are returned the dividend payment will be made to the executor.

I have power of attorney over the subscribers affairs.
If you intend to return the response card, please also enclose the certified copy of the power of attorney. Each page should be certified by a solicitor to be true copy of the original.

Set Top Boxes:
I still have my set top box, what can I do with it?
Any set top boxes which were originally loaned to you when you subscribed to the company have been sold to Carlton & Granada. Carlton & Granada are giving you the box to keep for free. If you still have the set top box in your possession you now own your box. If you had purchased your box from the company or a third party you already own your box.

My Set-Top Box isn't working/I can't get any channels/Any other technical queries?
Unfortunately technical queries cannot be answered by us and you are advised to contact the BBC Digital helpline on 0870 010 0789.

Other:
What happens if I don't return the response form?
If you do not return the response form, your details will remain as they are and a dividend will be paid to you in due course. At present this is estimated to be at least 2 years away.

Do I need to sign the form?
Yes, if you are returning the form to us, you need to sign it so that any changes can be actioned by us. This includes change of address, bank details, charity donation and gift aid.

Can the dividend be paid to someone other than the registered subscriber?
Only where a power of attorney or Court Order is held. It is not possible for the payment to be made to a third party in any other circumstances.

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